Workplace Correspondence
On this page: Business Memos, E-mails and Letters
- Memos
- How to write memos
- Memo Guidelines
- a common style for how to write memos, and an activity.
- Organisation of Memos - how to use headings to make the organisation of a memo clearer. This exercise also looks at ways to persuade your reader to do the action you want.
- Formality in Memos - shows the right language to use for a formal memo of resignation
- Memo Headings - making the organisation of your memos more reader-friendly
- Memo writing scenario and practice task - read the interactive office scenario, then write a memo and submit it. The computer will give you feedback on your memo.
- How to write e-mail
- Language to Show Status - shows the right language to use to show a boss-to-worker or worker-to-boss relationship
- Letters
- Arranging a Meeting: reading comprehension exercise on a letter arranging a meeting. This exercise illustrates the format and layout of a modern business letter.
- Sales letters: an explanation and an exercise.
-
Enquiry letters:
- Enquiry letters - describes the content, language and organisation of letters of enquiry. Includes an exercise.
- Enquiry letter replies - describes the content and language of letters of enquiry, with example letters. Includes an exercise.
- Reply to Enquiry Practice Task - follow the instructions to write a reply to a letter of enquiry, send it in, and the computer will comment on your writing.
- Complaint letters:
- How to write complaint letters - describes the content, language and organisation of letters of complaint, and includes examples and an exercise.
- The grammar of complain / complaint
- Letter of complaint practice task - type in your letter and the computer will analyse it for you, and give you some feedback.
- Adjustment letters:
- How to write adjustment letters - includes the stages of dealing with complaints, some useful expressions, some example letters, and an exercise.
- Adjustment Letter Constructor - build a letter of adjustment by selecting the right phrases.
- Letter of Adjustment (Reply to a Letter of Complaint) correction exercise.
- Positive Tone in Adjustment Letters
- Adjustment letter practice task - type in your letter and the computer will analyse it for you, and give you some feedback.
- Adjustment letter scenario and practice task - go through the interactive office scenario, then write your letter of adjustment and submit it. The computer will give you feedback.
- Job application letters:
- Job Application Letter Writer - fill in the boxes and this program will write your letter for you.
- Reference Letter Writer - fill in the
boxes and the computer will give you a correctly-formatted reference letter.
Last updated on: Thursday, June 28, 2012