How to Write Complaint Letters
Aim:
This page describes the content, language and organisation of letters of
complaint. There are also example letters and an
exercise. There is a different page on
how to reply to complaint letters.
Introduction
Content
Example letters
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Instructions:
Choose parts of the letter from the Contents column to build the letter of enquiry in the Letter column. Then click the 'Show Feedback' button at the bottom to see comments on your letter.
Related pages:
Complaint letters:
- How to write complaint letters - describes the content, language and organisation of letters of complaint, and includes examples and an exercise.
- The grammar of complain / complaint
- Letter of complaint practice task - type in your letter and the computer will analyse it for you, and give you some feedback.
Adjustment letters:
- How to write adjustment letters - includes the stages of dealing with complaints, some useful expressions, some example letters, and an exercise.
- Adjustment Letter Constructor - build a letter of adjustment by selecting the right phrases.
- Letter of Adjustment (Reply to a Letter of Complaint) correction exercise.
- Positive Tone in Adjustment Letters
- Adjustment letter practice task - type in your letter and the computer will analyse it for you, and give you some feedback.
- Adjustment letter scenario and practice task - go through the interactive office scenario, then write your letter of adjustment and submit it. The computer will give you feedback.
Last updated on: Friday, October 17, 2014