Thank you for your letter of
regarding your order no. 2639/L. We understand that this is a
difficult situation for you.
We have investigated the situation, and found that you ordered 12,00 size Ultra super-long-life premium batteries.
Please see the enclosed copy of your order form. Our dispatch office
therefore sent 1,200.
If you need the remaining batteries urgently, the balance of 10,800 batteries
can be dispatched today by express courier to your store and would
arrive by
Please phone me at the number given above if you would like to order
these batteries.
We look forward to receiving your further orders.
Yours sincerely
David Choi
David Choi
Distributions Manager
Encl:
- Order Form No. 2639/L
Exercise
Introduction:
This task is for you to practise matching the types of sentence you need in
adjustment letters with suitable sentences.
Instructions:
Match the items in the boxes on the left with the items on the right:
Click in the table cell containing the
item
you want to move.
Click in the table cell where you want the item to go. The words will swap position.
If an item is in the right position, it will have a green background and a tick.
When all the table cells are green and have ticks, you have finished.
Score: /
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Related pages:
Adjustment letters:
How to write adjustment letters -
includes the stages of dealing with complaints, some useful expressions, some
example letters, and an exercise.
Adjustment letter
scenario and practice task - go through the interactive office scenario,
then write your letter of adjustment and submit it. The computer will give you
feedback.
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