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Adjustment Letter Constructor

Aim:
This slideshowpage is to help you avoid some common mistakes in writing letters of adjustment.

Instructions:

  • Choose parts of the letter from the Contents column to build the letter of adjustment in the Letter column.
  • Click the 'Show Feedback' button at the bottom to see comments on your letter.

Contents

Letter

Position of your address:

Position of date:

Format of date:

Salutation:

Subject Heading Content:

Paragraph Style:

Apology:

Problem 1:

Problem 2:

Original order:

Goods sent:

Cause of the error:

Prevention:
To prevent re-occurrences we have disciplined the typist
To prevent re-occurrences we have set up a verification procedure
We assure you that this will not happen again

Solution 1:
a) "You will be pleased to know that the balance of 10,800 maps was dispatched by express courier to you this morning
b) "I am happy to tell you that the balance of 10,800 maps was dispatched by express courier to you this morning".
c) "The balance of 10,800 maps was dispatched by express courier to you this morning".

Solution 2: "and arrive by ".

Compensation:
Since we value your business, we would like to offer you a discount off your next order with us.

Future orders:
We your further orders and assure you that they .

Sign off:

David Choi

Job title:

Mapvertise
171 Choi Hung Road
Hung Hom, Hong Kong
Tel/Fax: 2235 2449

 

Last updated on: Monday, March 26, 2012