Workplace Correspondence

On this page: Business Memos, E-mails and Letters

• Memos
• How to write memos
• Memo Guidelines - a common style for how to write memos, and an activity.
• Organisation of Memos - how to use headings to make the organisation of a memo clearer. This exercise also looks at ways to persuade your reader to do the action you want.
• Formality in Memos - shows the right language to use for a formal memo of resignation
• Memo Headings - making the organisation of your memos more reader-friendly
• Memo writing scenario and practice task - read the interactive office scenario, then write a memo and submit it. The computer will give you feedback on your memo.

• E-mail
• How to write e-mail
• Language to Show Status - shows the right language to use to show a boss-to-worker or worker-to-boss relationship

• Letters
• Arranging a Meeting: reading comprehension exercise on a letter arranging a meeting. This exercise illustrates the format and layout of a modern business letter. 
• Sales letters: an explanation and an exercise.
• Enquiry letters:
  • Enquiry letters - describes the content, language and organisation of letters of enquiry. Includes an exercise.
  • Enquiry letter replies - describes the content and language of letters of enquiry, with example letters. Includes an exercise.
  • Reply to Enquiry Practice Task - follow the instructions to write a reply to a letter of enquiry, send it in, and the computer will comment on your writing.
• Complaint letters:
• How to write complaint letters - describes the content, language and organisation of letters of complaint, and includes examples and an exercise.
• The grammar of complain / complaint
• Letter of complaint practice task -  type in your letter and the computer will analyse it for you, and give you some feedback.
• Adjustment letters:
• How to write adjustment letters - includes the stages of dealing with complaints, some useful expressions, some example letters, and an exercise.
• Adjustment Letter Constructor - build a letter of adjustment by selecting the right phrases.
• Letter of Adjustment (Reply to a Letter of Complaint) correction exercise.
• Positive Tone in Adjustment Letters
• Adjustment letter practice task - type in your letter and the computer will analyse it for you, and give you some feedback.
• Adjustment letter scenario and practice task - go through the interactive office scenario, then write your letter of adjustment and submit it. The computer will give you feedback.
• Job application letters:
• Job Application Letter Writer - fill in the boxes and this program will write your letter for you.
• Reference Letter Writer - fill in the boxes and the computer will give you a correctly-formatted reference letter.