| Position of your address:
Position of date:
Format of date:
Salutation:
Subject Heading Content:
Paragraph Style:
Apology:
Problem 1:
Problem 2:
Original order:
Goods sent:
Cause of the error:
Prevention:
To prevent re-occurrences we have disciplined the typist
To prevent re-occurrences we have set up a verification procedure
We assure you that this will not happen again
Solution 1:
a) "You will be pleased to know that the balance of 10,800 maps was
dispatched by express courier to you this morning
b)
"I am happy to tell you that the balance of 10,800 maps was dispatched
by express courier to you this morning".
c)
"The balance of 10,800 maps was dispatched
by express courier to you this morning".
Solution 2:
"and arrive by
". Compensation:
Since we value your business, we would like to offer you a
discount off your next order with us.
Future orders:
We
your further orders and assure you that they
. Sign off:
David Choi
Job title:
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