Pros and Cons

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The savings from outsourcing are wasted by the consequent problems of managing quality
For	Against
it is always argued that outsourcing does serious damage to the quality of customer service and technical support Quality levels of outsourced tasks are lower than where they have remained "in-house"	outsourcing indeed improves business quality Outsourcing increases the quality of product given cost (productivity)

outsourcing indeed improves business quality
For	Against
with outsourcing, firms can be more specialized in their distinctive core competencies outsourcing facilitates business restructuring and improvement

it is always argued that outsourcing does serious damage to the quality of customer service and technical support
For	Against
outsourced customer service/technical support overseas workers, which are mainly from developing countries, usually do not reach the language standard required

Outsourcing increases the quality of product given cost (productivity)
For	Against
Outsourcing lowers costs substantially

Quality levels of outsourced tasks are lower than where they have remained "in-house"
For	Against
Outsourced staffs usually deliver a lower quality of service to customers

Outsourced staffs usually deliver a lower quality of service to customers
For	Against
	if service quality is too low the company can change to another supplier of outsourced services