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Materials for Writing Complaints

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Choose one of the learning materials below:

Material Unit/Pages Topics
Perspectives

(Writing shelf - I)

Unit 5 Organisation

Language focus

Business Writing for Hong Kong

(Business Writing shelf - I)

Pages 155-188 Organisation

Replying to complaints

Example letters

Business Letters for All

(Business Writing shelf - I)

Pages 56-61 Replying to complaints

Example letters

When you have finished using one piece of material, either choose another or move on to one of the practice activities below:

Practice activities:

Material Unit/Pages Topics
A Handbook of Commercial Correspondence

(Business Writing - I)

Unit 7 Explaining a problem

Replying to complaints

Language Focus

Take Another Letter

(Business Writing shelf - EI)

Units 6 & 7 Making, and replying to, complaints
Company to Company

(Business Writing shelf - EI)

Unit 5 Mild & strong complaints letters

DON’T FORGET:

answers are at the back of the books or in the Teacher Book

try using the self-correction sheet (in the Activity Sheets drawers)

a tutor can help you correct your work or find more material

 

Last updated on: Monday, March 26, 2012