Materials for Writing Complaints
Choose one of the learning materials below:
| Material | Unit/Pages | Topics |
| Perspectives (Writing shelf - I) |
Unit 5 | Organisation Language focus |
| Business Writing for Hong Kong (Business Writing shelf - I) |
Pages 155-188 | Organisation Replying to complaints Example letters |
| Business Letters for All (Business Writing shelf - I) |
Pages 56-61 | Replying to complaints Example letters |
When you have finished using one piece of material, either choose another or move on to one of the practice activities below:
Practice activities:
| Material | Unit/Pages | Topics |
| A Handbook of Commercial Correspondence (Business Writing - I) |
Unit 7 | Explaining a problem Replying to complaints Language Focus |
| Take Another Letter (Business Writing shelf - EI) |
Units 6 & 7 | Making, and replying to, complaints |
| Company to Company (Business Writing shelf - EI) |
Unit 5 | Mild & strong complaints letters |
DON’T FORGET:
answers are at the back of the books or in the Teacher Book
try using the self-correction sheet (in the Activity Sheets drawers)
a tutor can help you correct your work or find more material
Last updated on: Monday, March 26, 2012
