• but: outsourcing improves business quality
    • because: allows specialization
    • because: facilitates restructuring and improvement
  • because: lowers quality of CS and technical support
    • because: workers fall short of language standard required
    The savings from outsourcing are wasted by the consequent problems of managing quality
      • but: increases productivity
        • because: lowers costs
      • because: outsourcing lowers service quality
        • because: outsourced staffs deliver lower quality service
          • but: can change to toher supplier