Qs 1-10.Read the sentences below and click on the response you think is most appropriate. Then check the feedback given.
Question 1:
I'm Sandy Shaw, the new P.A. How do you do?
- Hi Sandy, I'm David.
- How do you do. My name's David Bailey, I'm a marketing executive.
- Fine thanks, and you? I'm David Bailey.
Question 2:
Hallo, this is Maverick Wong. Could I speak to Janet Lee please?
Question 3:
Why don't we just outsource the catering on this occasion? A finger buffet's all we need.
- Good idea. I'll research some catering companies who do finger buffets.
- It depends on the catering company.
- But we've got our own fingers.
Question 4:
Does anyone mind if I leave the photocopying till tomorrow?
Question 5:
Right then, I'm off.
Question 6:
Have you any experience of this type of work?
- No, not at all.
- Not exactly, but I have some office experience and teamwork and organisational skills from my internship.
- Yes, but I'm sure I will pick up experience very quickly.
Question 7:
Have you got the time?
Question 8:
I'm looking forward to meeting you in person at the conference next month.
Question 9:
Fancy a bite to eat after work?
Question 10:
I really appreciate all the help your company has given me during my stay in Hong Kong.
- Don't mention it. We're happy to lend a hand.
- Well, we haven't really.
- We'll send the invoice for our services to your Head office.
Qs 11-15. Read the responses given and match them with the most appropriate original sentence. Then check the feedback given.
Question 11:
That's alright. I'm not in a hurry.
- Are you in a hurry sir?
- The document you require has been located already.
- I do apologise for the delay sir.
Question 12:
I'm afraid not. Could we make it Friday instead?
- I have a free afternoon on Wednesday.
- Are you free on Wednesday afternoon by any chance?
- Are you busy on Wednesday afternoon by any chance?
Question 13:
Yes, just a moment; I'll put you through.
- Hallo, this is Andy Lau. Could I speak to Jocelyn please?
- Hallo can you show me Jocelyn Lee's office please?
- Hallo can you tell Jocelyn Lee that Andy Lau is here please?
Question 14:
That would be lovely but I have to fly back this evening. Next time!
- When are you leaving Hong Kong?
- A few of us are having a little get- together tonight. Would you like to join us?
- Are you working late at the office this evening?
Question 15:
I'm very sorry madam, but it's not our Company's policy to give cash refunds.
- This sweater shrank when i washed it and I want to exchange it.
- I want my money back now!
- This was an unwanted present and I demand you take it back!
This reply is OK but it's very informal and doesn't tell Sandy David's surname or position in the company.
Yes, this is most appropriate. David gives his full name and company position, as Sandy has done for him.
'Fine thanks' is the response to 'How are you?', not 'how do you do'.
This is OK but rather abrupt. The other person has to make all the effort.
No. 'How do you do' is used face to face when meeting someone for the first time, but not generally on the phone.
This is the most appropriate response; the receiver gives her full name and enquires why the caller is calling.
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Yes, this is most appropriate.
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Sorry, incorrect. This isn't an answer to the question.
Of course you have fingers, but this is not an appropriate response!
No. The correct response to a 'do you mind if ?' question is 'No I don't..' (unless you do mind!)
Yes, this is an appropriate reply to a 'do you mind if ?' question..
Yes, this is an appropriate reply . 'I'm off' means 'I'm leaving'.
No. 'I'm off' means 'I'm leaving', so this statement does not make sense.
No. 'I'm off' means 'I'm leaving', so this question doesn't make sense.
No. Even if you don't have any direct experience, talk about something related, such as inter-personal skills or computer skills.
Yes, this is most appropriate. This is a good answer if you don't have any directly-related experience.
No. Your answer should be 'No', and you pick up experience at a standard rate, as time passes.
This is only appropriate in context, if someone is asking if you have time to help them.
This is only appropriate in context, if someone is asking if you have time to help them and you can in a day or two.
Yes, this is most appropriate. "Have you got the time?' is asking what time it is.
No. This is not an appropriate response.
No. This is not an appropriate response.
Yes, this is most appropriate and a friendly response.
No. This means you have diarrhoea!
Yes, this is most appropriate.
No This sounds friendly but doesn't really make sense.
Yes, this is most appropriate and is polite and friendly.
This is OK if you want to downplay your company's help but it's not the best answer.
No: help is given free of charge; you shouldn't invoice someone for it!
No. This is not the most appropriate original and requires a 'yes/no' answer.
No. This doesn't relate to the response given.
Yes, this is the most appropriate original question for the response given.
No. The original answers a question, so this sentence is not appropriate.
Yes, this is most appropriate.
No. If you are not busy, then you can meet the speaker on Wednesday!
Yes, this is most appropriate and a clear telephone request..
No. This is a face to face request, not a telephone one.
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No. This is a face to face request, not a telephone one.
Click here to return to the question.
No. The original sentence is a response to an invitation.
Yes. This is an invitation and the original is a good response to this.
No. The original sentence is a response to an invitation.
No. The original refuses a cash refund, so your choice should be a request for it.
Yes, this is most appropriate, if rather rude. The original refuses a cash refund, so your choice should be a request for it.
Well done!! You have finished this exercise.
No. The original refuses a cash refund, so your choice should be a request for it.