Telephone vocabulary & expressions Instructions

Match the words, phrases or expressions in the boxes on the left with their meanings on the right.

1. Click in the table cell containing the item you want to move.
2. Click in the table cell where you want the item to go. The words will swap position.
3. If an item is in the right position, it will have a green background and a tick.
4. When all the table cells are green and have ticks, you have finished.

Score: /
A I'll just put you through	I'll connect you with the person you want to speak to
B Her line's engaged	she's speaking to another caller at the moment
C Hang on a sec	please wait for a short time
D He hung up on me!	he replaced the receiver to end the call
E we were cut off	we were disconnected
F cold calling	phoning someone you don't know to try and sell them something
G a directory	a compilation of local phone numbers
H the receiver	the part of the phone with the mouth and earpiece/the person answering the call
I telemarketing	selling goods or services by phone
J telepathy	mentally communicating thoughts or ideas between 2 people without using speech or writing (or phoning!).