ITC Lexicon
An Unicode font for correctly displaying the IPA used in the ITC Lexicon

Unit 1

• Activity 5
  • Textile fibres

Unit 2

• Activity 1
  • Telephone numbers
• Activity 2 Making contact
  • Checking you have got the right place/person and confirming it is the right place/person
  • Asking who is on the telephone
  • Introducing yourself
  • Asking for someone and connecting someone
  • How to reply when someone is not available
  • Offering to take a message
  • Asking someone to take a message and getting the details
  • Checking that something is right
  • Other requests and other responses
  • Asking for clarification
  • Playing for time when someone wants something

Unit 3

• Activity 2
  • Product information
  • Company background
  • Requests for samples
  • Company visits
  • Delivery
• Activity 5
  • The angry client
  • The very angry client
• Activity 8
  • Record of claim
• Activity 10
  • Leaving voicemail messages
• Activity 12
  • Leaving voicemail messages

Unit 5

• Activity 13
  • Part B: Coming collection